This is a fantastic opportunity to come and work for a company voted 5th in the Great Place to Work (Best Large Workplaces) awards 2018, and Number 15 in Europe in 2017! We have over 445 stores and over 310 Groom Rooms and are the UK’s number one pet care retailer. Our business is fast-paced, innovative and fun and it’s our people that make the difference.
Reporting into the Store Manager this is a Part time position where you will be responsible for exceeding our customers' expectations by delivering Pawsitively Outrageous Service throughout the store, ensuring that you always deliver the very highest standard of pet care and build strong working relationships within the store team and with our customers.
You’ll exceed our customers’ requirements by:
Welcoming every customer to the store, whenever you can.
Approaching all customers, building rapport to establish their pet care requirements.
Sharing your skills and knowledge with customers to help them provide the best possible care for
Completing sales correctly and efficiently at the till, and personally ensuring that every customer
leaves the store with a fantastic farewell.
You’ll maintain store presentation standards by:
Replenishing stock to ensure full availability to meet our customers’ shopping expectations.
Ensuring the store is clean, tidy and safe all the time.
You’ll help us remain a responsible pet retailer by:
Caring for our pets with respect and sensitivity.
Making pets’ needs your priority – even if it means refusing a sale.
Promoting responsible pet ownership amongst your customers.
You’ll take an active part in your own development by:
Progressing through our world-class ‘Steps to Success’ training programme, which will give you the skills you will need to provide our customers with service that sets us apart as the best pet shop in the world.
Building and developing your personal knowledge of the pets and products we sell in order to share this information with our customers and advise them effectively.
You will have previous experience, or an appreciation, of delivering excellent customer service as well as having a passion for pets. You'll also have the ability and proven experience of working well within a team and a desire to work and thrive within a fast-paced retail environment.
This is an excellent opportunity to join a successful retail business where training and development is second to none and the atmosphere in store is something that you just won't find anywhere else!
• Competitive rate of pay plus bonus.
• 28 days paid annual leave (including bank holidays)
• Birthday Leave – 1 day extra leave to celebrate your Birthday!
• An extra days holiday when you become a new pet parent (Dog/Cat/Horse)
• An extra days holiday when you move home
• Half a day holiday for your little one’s first day at school
• Pension Scheme
• Colleague Discount – 20% discount for you (plus one family member). This
can be used in Pets at Home stores, Groom Rooms, Companion Care
Veterinary Services and Pet Plan Insurance!
• Life Assurance
• Enhanced maternity, paternity, adoption and shared parental leave
• Caring4Colleagues (grants, savings and loans)
• Celebrating Special Occasions? You’ll get 1 extra week off and a gift to
celebrate your wedding or civil partnership, and a gift from us if you are
expecting or adopting a baby!
• Team reward vouchers
• “Treats” benefits – an online range of offers and discounts which are available
exclusively to Pets at Home Colleagues.
• Charity Leave – You are entitled to have one paid days leave each year to
work for your favourite animal related charity.
• Values Awards
• Colleague of the Month Awards
• Childcare Vouchers
• Cycle to Work Scheme
Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received.